Sterling’s flexibility in creating tailored account solutions has provided even more value for Sasha’s team and the clients and people it serves. “With Sterling, our recruiters are able to do associate screening and verification services, which saves them time with a streamlined process.” Tailored account solutions “We needed a true, full-service partner that could provide full screening and verification services to our associates aligned to the specific needs of clients,” says Manpower Service Delivery Specialist Sasha Beckett Schreiber. As UX designers, we have many tools at our disposal, but they are not sacred, we can pick and choose the most appropriate tool that will get us to the meaningful insights we need.Manpower, a subsidiary of global workforce solutions company ManpowerGroup ®, has a reputation anchored in the ability to place the right candidate in the right role at the right time. While we will always keep the stakeholder’s ( client ) requirements and constraints in mind, the user’s challenges and best interest must be kept closest to heart. It’s important to identify key features that will deliver the best value to your users and to not be distracted.ĭon’t forget that you’re the user’s champion. In the midst of the many activities within the project, its easy to lose sight of the main objective- to solve your user’s problem and to ease their pain points. Some key learnings from this project are:įocus on solving the problem. Ultimately, the recruited users were able to provide us with many meaningful insights on improving the onboarding process and the outcomes was well received by the client. With this challenge, we had to be resourceful with our recruiting in order to keep within the available time and technical constraints, while still providing valuable and meaningful input for the clients. Ideally, it would be best to run our research with our original recruiting requirements however, we realized that the issue with the onboarding process was mainly a user interaction issue and less to do with HR specific issues. However only a few responded due to the short lead time, we had to expand our recruitment requirement to include business owners who were also responsible for their company’s HR activities, HR professionals in institutions and other HR practitioners. Originally, we had planned to strictly recruit HR professional from multinational companies who are the main target users of the IHRP site. Our main challenge in this project was the lack of time especially when it came to recruiting HR professionals for our research. The mistake will not be indicated to the user. If the user made filled a form incorrectly, they will not be allowed to proceed. Overwhelming sign up process -The average user is required to complete multiple identical looking forms with confusing instructions. Unclear sign up value - Setting up a profile takes substantial time and effort but the user do not clearly understand the value this requirement No process references - The first time a user attempts to sign into the portal, they are met with empty dashboards and forms with no indication of how to proceed. Information collected through user interviews were then sorted with affinity diagramming sessions. We Interviewed HR professionals to collect qualitative information about their experiences to learn about their challenges in order to identify possible needs or wants that could be met with suitable features. At the end of each task, the users ranked the difficulty of each task from 1 (easy) to 7 (difficult). We prepared a set of task for the users to attempt. In the first round of testing, we recruited 6 users to test out the current IHRP onboarding portal.
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